Mary Lou Bourne

Ms. Bourne recently joined the National Association of State Directors of Developmental Disabilities Services (NASDDDS), Inc. Previously, she was Managing Partner at Support Development Associates (SDA), where she spent many years training and mentoring on person-centered planning and practice. Her current practice includes large-scale systemic change and development of methods to support a performance-based learning culture within government-funded human service systems. Key areas of expertise: person-centered planning and system design.

Ms. Bourne has over 30 years of experience working with Human Service Systems, focusing on various topics such as Person Centered Planning, Quality Management strategies and organizational systems change. NASDDDS looks forward to Ms. Bourne bringing all of these skills to her future work with the Association and state members. 

Ms. Bourne most recently was the Managing partner for Support Development Associates, focusing on the implementation of person centered practices from first contact with families, through monitoring of service delivery; and is particularly interested in the identification and measurement of quality outcomes for people supported by Human Service Systems.

Her current practice includes large scale systemic change and development of methods to support a performance-based learning culture within government funded human service systems. Ms. Bourne has been appointed a Malcolm Baldrige National Program Examiner four times, and has developed a person centered agency assessment based on the Baldrige Criteria. She has presented “Person Centered Thinking to Person Centered Systems” to the Headquarters and Regional staff of the Health and Human Service Administration on Community Living. Ms. Bourne has been involved with the Office of the National Coordinator for Health IT Systems, electronic Long Term Service and Support plan development Community of Practice. She is a Mentor Trainer for the Learning Community for Person Centered Practice, has supported the development of person centered practices across the U.S. and in the U.K., and serves as Faculty to the National Leadership Institute on Developmental Disabilities.