Erika Robbins, MA, PMP, strives to bring heart and stewardship to consultancy. She spent eleven years with Optum Serve Consulting (also known as the Lewin Group) as a Vice President and Learning and Diffusion Capability lead, directing large-scale projects and teams focused on changing the way that people who need long-term support access and are supported through publicly and privately funded health and social services. Ms. Robbins' work included managing the CMS National Direct Service Workforce Resource Center. She formerly worked for Ohio Medicaid and was responsible for services to approximately 400,000 Ohioans with disabilities equaling around $4.5 billion of Ohio’s Medicaid budget; and developed Ohio’s nationally recognized Money Follows the Person (MFP) Demonstration, which has helped persons across age, disability, and needs to experience sustained community integration. Ms. Robbins has spent time across her career as a director, policy analyst, quality assurance manager, case manager, vocational specialist, and direct service worker. She received her bachelor’s degree in Psychology from Hanover College and a master’s degree from the Wright State University Applied Behavioral Science Program. Ms. Robbins is an ambassador for Charting the LifeCourse (CtLC), a person-centered practice framework, and has certifications in Project Management, CtLC In Action Facilitation and CtLC Stakeholder Facilitation.